HOW LONG DOES SHIPPING TAKE?
You will get a shipping quote at checkout, but we mail shipments daily.
WHERE DOES MY ORDER SHIP FROM?
Orders ship from Salt Lake City, Utah, USA, where the mountains are beautiful and the children are plentiful.
WHAT IS YOUR RETURN POLICY?
We are so confident in the quality of our products that we offer a free and easy return policy! If you are not completely satisfied with your product, we offer no-hassle returns within 30 days of purchase. Just send us a message in the contact us page to get started.
DO YOU RESTOCK ITEMS?
Yes! According to demand and orders. Your best bet is to order while in stock so you don't have to wait. And believe me, you'll think about the Otter Topper every time you walk by the... boys bathroom...
HOW DOES THE OTTER TOPPER WORK?
The Otter Topper works as an adapter that can be set on top of a toilet seat to act as a urinal for potty training boys up to about 7 years old. It can be left on all the time, and removed to go #2 or if you want to put it away for guests. A step stool might be useful for smaller kids to be able to reach the front opening. The closer they are to that, the better.
WHAT AGES IS THE OTTER TOPPER FOR?
Potty training toddlers to about 7 years old. The Otter Topper can be placed on the rim or seat to make it higher or lower, or a step stool for younger children may help. The Otter Topper is most effective if they can safely get close enough to it so they can easily fit into the “mouse hole” and aim at the back of the chute.
DO YOU HAVE AN OTTER TOPPER FOR OLDER BOYS?
This is in the works! We get this question a lot. Please sign up for our newsletter and follow our instagram to be notified once it is available!
WHERE DO I STORE THE OTTER TOPPER WHEN NOT IN USE?
This will depend on the size and layout of your bathroom. It can fit under most sinks, or hung on a hook. We sell a hook that you can put on the rim of the toilet seat, onto a towel bar, or under the lid of the tank. The Otter Topper can also be set on the floor of the bathtub or shower when in a hurry.
WHO SHOULD BUY THE OTTER TOPPER?
Busy adults who live with miniature men who pee all over their toilets and bathrooms.
WILL MY FRIENDS BE JEALOUS OF MY CLEAN BATHROOM?
Yes, but try not to make them feel bad. Just tell them about the Otter Topper!
WHAT WILL I DO WITH MY NEWFOUND TIME AND FREEDOM?
Whatever you darn well want! This is your precious life! And now you can enjoy a little bit more of it.
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped with in the contiguous United States (lower 48 states). Return your order to us within 30 days of when the order was shipped, and we’ll process a full refund back to the original payment method. Customers from outside the contiguous United States are not eligible for return. Returns only accepted for products purchased from shoploolala.com. We do not accept returns from 3rd party distributors. After 30 days, if the product has not been damaged or used, we will be able to offer store credit only. Customers will be responsible for shipping costs for returns made past 30 days. We currently do not offer exchanges.
CARE AND MATERIALS
HOW DO I CLEAN THE OTTER TOPPER?
The Otter Topper has a slick smooth finish on the inside chute, so droplets should run off fairly easily. A quick wipe or periodic rinse in water should clean sufficiently, or cleaning spray to disinfect. A far cry from cleaning an entire bathroom on your hands and knees, eh?
WHAT IS THE OTTER TOPPER MADE OF?
The Otter Topper is made of anti-bacterial silicone and is recyclable, although the best way to recycle it would be to hand it down to another parent in need.
DO YOU OFFER A WARRANTY?
The Otter Topper's warranty covers manufacturing defects for up to 6 months from the date of purchase.